Shipping policy

Hazel – Shipping Policy

Thank you for shopping with Hazel! Below is everything you need to know about how we handle shipping within the United States.

1. Processing Time

All orders are processed within 2–3 business days after your order is placed.

  • Orders are not processed on weekends or holidays.

  • If we are experiencing a high volume of orders, processing may take slightly longer. Rest assured, we’ll do everything we can to get your order out as quickly as possible.

2. Delivery Time After Processing

Typical delivery time to U.S. addresses is 5–10 business days, excluding processing time.

  • During peak seasons or periods of high demand, there may be slight delays due to carrier volume or other unforeseen circumstances.

  • We’ll keep you updated every step of the way with tracking information once your order ships.

3. Tracking Your Order

Once your order has shipped, you’ll receive an email containing a tracking number. You can use this number to monitor your package’s journey to your doorstep.

You can also visit the tracking page on our website to track your order.

4. Delays and Issues

While we strive to meet delivery timelines, delays may occur due to:

  • High demand during peak holiday weeks

  • Weather conditions or carrier delays

  • High order volume

If your package is delayed or hasn’t arrived within the estimated timeframe, please contact us with your order number at hazelhaven.help@outlook.com. We’ll work with you to resolve the issue as quickly as possible.

5. Incorrect Shipping Information

Please double-check your shipping details at checkout.

  • If you entered incorrect information, email us immediately at hazelhaven.help@outlook.com.

  • If the package has already shipped, we may not be able to update the address, and additional charges could apply for reshipment.

6. Lost or Stolen Packages

Unfortunately, we cannot be held responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If this happens:

  • Contact your local carrier to request an investigation.

  • Reach out to us at hazelhaven.help@outlook.com, and we’ll do our best to assist.